Survey-At-A-Glance

Confusion Results in Doubt, Missteps and Lost Opportunities

W hen your financial decisions are made more difficult by complex terminology and confusing jargon, you may find yourself paying a price.

According to our survey, most Americans (52%) report having made an investment where they did not like the outcome - like owing unexpected taxes or paying an early withdrawal penalty - because they felt confused about or didn't understand an investment.

All too often, this financial-speak can keep someone from investing altogether. Nearly one-third (30%) of those surveyed failed or waited longer than they felt they should have to invest because the information provided was confusing. Even more concerning, nearly 20% of all respondents said they have failed to sign up for a retirement plan with their employer because they felt confused about how it worked.

For most of us, all this financial speak is just outright discouraging, as the following chart demonstrates.

The use of jargon by financial services firms or professionals to describe their products and services makes investors feel...
Confused 76%
Intimidated 59%
Frustrated 71%
Turned off 74%
Empowered 38%
% Who Responded "A lot" or "Sometimes"
Source: AARP Financial Inc., 2008.


AARP Financial